Self-Help

  • General Enquiries
  • About Points
  • About Redemption

General Enquiries

What is PAYBACK ?

a.PAYBACK is a unique loyalty program that lets you earn points for the daily activities you do, like refueling, traveling, shopping, eating out, watching movies, flying etc.
b.You can earn points by swiping your PAYBACK card at the time of payment with our participating partners be it cash, cheque, credit or debit card.
c.Points earned can be redeemed against fabulous rewards from the PAYBACK rewards catalogue or at PAYBACK’s various in-store/retail store partners and online partners.

What are the benefits of PAYBACK?

a.PAYBACK is a multi partner rewards program where several merchants have come together to reward the customers for their continued relationship.
b.It has a huge network of partners at national, regional and local levels.
c.Members can accumulate points at a faster rate irrespective of their payment mode – cash, credit/debit card, or cheques across all the enrolled partners.
d. PAYBACK points earned by a member across the various partners in the network get accumulated under the same membership account thus ensuring the member accumulates points at a faster pace
e.Accumulated points can be redeemed against an extensive reward catalogue with a variety of rewards to choose from. The points can also be used as a payment option at many PAYBACK partners.

How do I login to my new PAYBACK account?

Log on to www.payback.in and enter your 16 digit PAYBACK Number / Username to view your points balance and activate coupons. To update your profile or redeem PAYBACK points, please enter your 4-digit PIN. PIN is a 4 digit numeric value which needs to be typed in to access your PAYBACK account. In case you do not have a PIN, click on the forgot PIN link and you will be sent a One Time PIN (OTP). Please enter the OTP sent to you along with your date of birth in DDMM format and then change the PIN as desired by you.

How do I Link my mobile number to PAYBACK card?

Please visit PAYBACK.in, log in using your 16 digit PAYBACK Card Number. Select ‘My Profile’ tab from the drop down & enter your 4 digit PIN. Now enter the mobile number you wish to link. Alternatively, call our Contact Center on 1860 258 5000 & press option 2 to link your number. Your mobile number will be your PAYBACK Card Number. So, forget the hassle of carrying your PAYBACK Card everytime you shop.

Contact Us

Our Contact Centre number is 1860-258-5000 (Call rates applicable as per your tariff plan).You can reach us anytime between 10am – 9pm (7 days a week). In case you are unable to connect with our Contact Centre number, please get in touch with your telecom service provider as this service may have been barred for you. Alternatively you can reach us at 080-40146468.

About Points

How do I earn PAYBACK points?

Earning PAYBACK points is easy. After you get your PAYBACK card number:
a.Spot the PAYBACK logo at the transacting outlet or visit our online partners to earn points by quoting the PAYBACK card number. Please visit our website to know more about our participating partners
b.Please allow a maximum time period of 45 working days for points to get credited to your PAYBACK membership account.
c.You can make use of our power of multiplicity benefit by making transaction with different partners from a same source and yet earn points from all of them. For Eg: If you shop through through www.ebay.in and make the payment using your ICICI BANK Credit or Debit card, you are eligible to earn points from both the partners on the same transaction as they are participating partners with PAYBACK.

How do I check my Point Balance ?

Easiest way to know your point balance is by sending an SMS <PBBAL> from your linked mobile number to 9212146468. You will instantly receive an automated response SMS with your PAYBACK Point balance. Kindly ensure your mobile number is linked to your PB account, by sending a one time SMS LINK<space> <your 16 digit PAYBACK Card number without spaces> <space> <Date and month of your Date of Birth> and send to 9212146468 (Standard SMS rates based on your tariff plan would apply). eg. LINK 94011500XXXX1234 0605 , where your date and month if your date of birth is 06th of May. Also, you will be able to see your point balance, all your transaction details, Bonus points offers and much more by logging in to your PAYBACK Account in our website PAYBACK.in and enter your PAYBACK Card number or your linked mobile number and PIN.

What is the validity of PAYBACK Points ?

Points are valid for 3 years from the date they are earned. When you redeem your points, they are redeemed on a First In First Out basis, ie. Points earned first are consumed first. Points that are unredeemed for 3 years will expire from your account. Please visit "Redeem Points" section in our website - PAYBACK.in to know more about how to redeem your PAYBACK Points.

About Redemption

How can I redeem my PAYBACK points?

a.Identify the product from the rewards catalogue on our website and then you can either redeem your PAYBACK points on our website or call our Contact Center and mention the item code of the product.
b.Or, you can redeem your PAYBACK points to make payments at our PAYBACK retail store partners who accept redemption at the store.
c.Or, you can redeem your PAYBACK points to make payment at our PAYBACK online redemption enabled partners

What kinds of products are available to redeem my PAYBACK points?

You can choose rewards from a wide variety of categories from the PAYBACK rewards catalog Each reward requires a certain number of points available in your account to redeem.. You can choose the reward corresponding to the available points in your account and place the redemption order.

What should I do if I face any difficulty in redeeming my points through the PAYBACK Instore Redemption or PAYBACK Online Redemption option?

We at PAYBACK always ensure that redemption experience is smooth. Despite that if you face any difficulty, please call our Contact Center at 1860-258-5000 for further assistance.

  • New to PAYBACK
  • Lost my PAYBACK card or
    Already a PAYBACK member - Need a card

New to PAYBACK

To become a member, you may visit any of our partner websites like ICICI Bank, Mobikwik or walk in to our partner brands like Big Bazaar, HPCL, Central & more to register. PAYBACK Membership is free of cost.
  • Need PIN ?
  • My profile
  • Not Able to access my account

Need PIN ?

PIN is a 4 digit numeric value which needs to be typed in to access your PAYBACK account. In case you do not have a PIN, click on the forgot PIN link . PAYBACK will never send you emails or call you asking for your PIN. Please do not divulge this information to anyone.

Forgot/Need Pin

You may update your information by clicking below.

My profile

Not Able to access my account

If you have any difficulties in accessing your PAYBACK account online, please call our contact centre and we will be happy to assist you.

Our Contact Centre number is 1860-258-5000 (Call rates applicable as per your tariff plan).You can reach us anytime between 10am - 9pm (7 days a week). In case you are unable to connect with our Contact Centre number, please get in touch with your telecom service provider as this service may have been barred for you. Alternatively you can reach us at 080-40146468 or write to us using the contact form. You can also email us at membercare@payback.in

  • Redeem for air miles

Redeem for air miles

As a PAYBACK member, you can now convert your PAYBACK points to Partner Miles & More and get closer to your free flights. You need to convert at least 400 PAYBACK points to partner Miles & More and in the multiples thereof. To convert your PAYBACK points click below. Your order will be processed only if you have sufficient point balance

Please have your JP / Lufthansa membership card number handy to proceed

  • Points Redeemed at Future Group Outlet
  • Points Redeemed at other outlets
  • Points redeemed at our online partners
  • Points redeemed from our PAYBACK catalogue

Points Redeemed at Future Group Outlet

If you have redeemed your PAYBACK points and have issues please select appropriate type below.

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ORDER DETAILS
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  • Online transactions
  • Offline transactions
  • Points not credited for your travels ?
  • Points not credited from Hotel Formule1?

Online transactions

TRANSACTION DETAILS
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Recent 20 transactions are listed here

Online transactions

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Points not credited for transaction done at our partner outlets ?

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Points not credited for your travels ?

Please allow a maximum time period of 15 working days from the travel end date for points to get credited to your PAYBACK membership account. The points might have got credited. Please check your account statement before continuing. Still have a concern ? Click on the respective partner name.

From: To:

Points not credited for your travels ?

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Points not credited from Hotel Formule1?

Please allow a maximum time period of 15 working days from the check out date for points to get credited to your PAYBACK membership account. The points might have got credited. Please check your account statement before continuing. Still have a concern ? Click on the respective partner name.

From: To:

Points not credited from Hotel Formule1?

Please allow a maximum time period of 15 working days from the check out date for points to get credited to your PAYBACK membership account. The points might have got credited. Please check your account statement before continuing. Still have a concern ? Click on the respective partner name.

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  • Any Other Assistance

Any Other Assistance

Your Mobile number is now your PAYBACK Card. You can use your Mobile number for all your PAYBACK Transactions. Now experience the joy of earning PAYBACK points with your Mobile number! Use your Mobile number to shop at any PAYBACK partner brands. Please ensure your Mobile number is linked to your PAYBACK card. you can link your Mobile number to your PAYBACK account by visiting our website www.payback.in or use our IVR system (Integrated Voice Response).

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